Verification on Quotex is usually requested before your first withdrawal, not when you sign up. That catches people off guard — they trade for weeks, then submit a withdrawal and get asked for documents they were not expecting. This covers exactly what is needed, how long it takes, and why documents get rejected.
What documents you need
Two documents cover almost every verification request:
- Proof of identity — a passport, national ID card or driving licence. All four corners visible, no glare, and the photo and details clearly readable.
- Proof of address — a utility bill, bank statement or official government letter showing your name and address, usually dated within the last three months.
Some withdrawal methods also ask for a photo of the card or e-wallet used, with the middle digits masked, to confirm it belongs to you.
How long verification takes
Most reviews complete within a few working days once documents are submitted. The clock starts when you upload the documents, not when the account was opened or when a withdrawal was requested — a withdrawal that has been waiting five days may really be a document review that only started on day four.
Why verification gets rejected
Rejections are almost always one of these five issues, and all of them are avoidable.
1. Name mismatch
The name on your account must match your ID exactly, including middle names and spelling. A married name on one document and a maiden name on another is a common cause of rejection.
2. Expired or out-of-date documents
An expired ID is rejected automatically. A proof of address older than about three months is usually rejected too, even if nothing on it has changed.
3. Poor photo quality
Blurry text, glare across the document, a cropped corner, or a screenshot instead of a clear photo are the most common technical rejections. Photograph the document flat, in daylight, with the camera directly above it.
4. Document does not match the requested type
A phone bill submitted as proof of address is sometimes rejected because it is a service bill rather than a utility or bank document — the accepted list is stricter than people assume. Check what is being requested rather than uploading whatever is easiest to find.
5. Editing or covering information
Cropping out account numbers or covering fields with a finger causes an automatic rejection. If a field genuinely needs to be hidden for privacy, only mask it if the platform's instructions say that is acceptable — otherwise submit it unedited.
If you keep getting rejected
- Re-read the rejection reason — it usually names the exact problem.
- Photograph the document again from scratch rather than reusing the same file.
- Confirm the name on the account matches the ID precisely.
- Use a document dated within the last three months for proof of address.
- Contact support with your request ID if a document you believe is correct keeps being rejected.
A word on data
You are sending identity documents to a platform, so it is fair to ask what happens to them. Quotex is not regulated by a major authority such as the FCA or ASIC, which means the usual regulatory oversight of how customer data is handled does not apply in the way it would with a regulated broker. Only upload documents through the platform's official verification section, and never send ID photos to anyone who contacts you claiming to be able to speed up verification — that is a common scam angle, not a real service.